Week 4: KM Tools, Techniques

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Week 4: KM Tools Techniques and Technology Introduction

Week 2: Second-Generation KM


The key issue covered this week is how to establish effective communication so as to ensure appropriate knowledge transactions. You must have observed that during international summits and conferences, representatives of non-English-speaking nations communicate to the audience with the help of interpreters. The success of summits, conferences, and bilateral talks has been made possible by the use of a common language. This week, you will understand the significance of a common language for effective interaction and knowledge management (KM). You will also learn how KM affects organizational learning so as to expand its capabilities and achieve desired results.

Next, you will recognize the importance of meetings, especially as peer-assist workshops, that help establish connectivity for knowledge transfer between experts and novices. Finally, you will learn more about planning for peer-assist meetings.

Learning Outcomes

By the end of this week, you will be able to:

  • Describe the differences between first- and second-generation KM.
  • Analyze knowledge claims’ validity and evaluate the knowledge life cycle.


  • Access Resources

    Learning ResourcesPlease read and view this week’s Learning Resources before you complete the Discussion.Reading

    • Course Text: Collison, C., & Parcell, G. Learning to fly: Practical knowledge management from leading and learning organizations
      • Chapter 6, “Connecting Sharers with Learners—Using Self-Assessment”

        Chapter 6 explains the need of a common language that enables knowledge sharing within an organization. The chapter also describes how self-assessments can help people evaluate their level of competence. By assessing yourself, you are in a better position to set appropriate benchmarks and define your priorities in the workplace.

        Focus on the river diagram and stairs diagram that explain how to analyze your assessment results.

      • Chapter 7, “Learning from Your Peers—Somebody Has Already Done It”

        Chapter 7 explains that peer-assist meetings and workshops help in sharing knowledge and developing alternative possible approaches to achieving specific targets. The chapter also presents, in detail, 12 steps that help in planning a peer-assist workshop. In addition, the chapter discusses the type of people who should be grouped together for a successful peer-assist meeting.

        Focus on the summary and the various case studies pertaining to peer-assist meetings so as to understand their importance.

    • Articles
      • McElroy, M. (2002). The new knowledge management—C omplexity, learning, and sustainable innovation. (Excerpt). Burlington, MA: Butterworth-Heinemann, 2002. Click here to download the article (PDF format)Click for more options

        This article familiarizes you with first- and second-generation KM. The article suggests that unlike first-generation KM, which was technology driven, second-generation KM is more inclusive of people, processes, and social initiatives. The article also provides a description of the life cycle of KM and elaborates on the basic differences between first- and second-generation KM.

      • McElroy, M. (2001, October). Second-generation knowledge management. Presentation at KMWorld 2001 Conference and Exposition, Santa Clara, CA. Click here to download the article (PDF format) Click for more options

        This article provides an industry-standard reference model of KM and explains the critical differences between information management and KM. In addition, some examples of common KM initiatives are cited.

    1. Discussion – Week 2

    Second-Generation Knowledge Management

    First-generation KM dealt with creating an environment in which knowledge could be shared and used for optimum results within a particular organizational framework. In comparison, second-generation KM helps an organization discover and recognize the most effective knowledge sources. Second-generation KM also helps an organization use that source to expand and rearrange the knowledge so that optimized results can be obtained.

    Based on your reading for this week:

    First-generation KM and second-generation KM differ in their approaches to strategies related to supply and demand versus the whole life cycle. With respect to this difference, discuss the advantages of second-generation KM over first-generation KM.

    With these thoughts in mind

  • 2. Week 2 Assignment
    Welcome to the Week 2 Application Area!
    Post your responses to the Application based on the course requirements.

    Once you have completed the Application, you have completed Week 2. The course now shifts its focus to the discussion of human resources and KM. Please proceed to Week 3.

    Beginning Development on a Self-Assessment Framework

    In Chapter 6, you examined the essential role of building a self-assessment framework. For this week’s Application Assignment, you will evaluate an organization that you are familiar with in regards to operations.
    In your response, you should begin by identifying a minimum of five common operational practices that your organization has instituted. Then, select one practice and develop a level of competency between 1 and 5 with two variables.
    In your course textbook, the section “Building a Self-Assessment Framework” (pp. 78-79) provides a guide for completing this activity.

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    Week 4: KM Tools Techniques

    Week 4: KM Tools Techniques

    Week 4: KM Tools Techniques

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