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The Social Media and Electronic Etiquette at Work Capstone
Email is an important form of communication that is used in multiple contexts, from professional to personal. Within the business world, there is a code of conduct to which online users are expected to follow.
Review the “Penelope at Work” video and the “Social Media and Electronic Etiquette” pages in your Module 01 Lessons folder and discuss the following:
- What did Penelope do wrong? What advice would you give to Peter?
- Discuss some of the “netiquette” rules that Penelope may have broken.
- What new things did you learn from the “Social Media and Electronic Etiquette” guide and how will your communication change in the future?
Remember to be specific! Then provide thoughts and feedback on one other student’s post. How were your thoughts and ideas similar or different? Is there any new information that you can share with them or a resource that you can route them to?
When I was watching the video about Penelope, the first thing that I noticed was that her attitude upon entering Peter’s office was unprofessional from the start. On top of the unprofessionalism, Penelope’s oracle communication lacked proper etiquette. Penelope constantly interrupted Peter as he talked and tried to finish his sentences which did not let Peter complete his thoughts and took away from the effectiveness of the meeting. In Penelope’s email, there were also numerous mistakes. Without seeing the email and just hearing Peter read it out loud, I deciphered that there were multiple spelling errors, lack of punctuation, and improper punctuation, incomplete sentences, and I believe there was the use of an emoji at the end of the communication.
Peter did an overall good job when he was talking to Penelope. At the start of the meeting, he introduced the topic well by giving a background of their primary function and the importance of having excellent communication skills. However, I would have suggested that when Penelope kept referring to a promotion, he made it clear that it was not the reason for the meeting. Some processes and procedures need to be followed for promotions to happen and could be discussed later. I like that he read it to her how it would be read from someone outside the company. He did a great job by first allowing her to spot any potential issues and then explaining the problems he saw.
It is easy to forget that there is a difference between professional written communication and unprofessional written communication usually associated with text messages. Smartphones have become an integral part of individual daily life, and newer generations prefer text messaging over verbal communication through phone calls. It is vital to know when to use shorthand, slang, and emoticons and when they should not be used. Another critical point is to proofread numerous times to make sure that your message, tone, and content are clear to avoid miscommunication which can be detrimental to timelines if numerous clarifications need to be made.
One of the takeaways from Social media and Electonic Etiquette is how to use the blind copy properly. I have not used this feature before. The other takeaway is always to be cautious of the tone of the message. People interrupt situations and words differently, and something that may not seem like an issue to me could potentially cause a problem further down the communication line. Since I have been enrolled at Rasmussen University, I have utilized Grammarly in all of my communication to help be clear, avoid miscommunication, and show professionalism in my responses.
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