NUR3119 Quiz 4

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NUR3119 Quiz 4


NUR3119 Professional Nursing: Concepts and Issues

Quiz 4

Question 1

What is the best definition of communication?

The verbal message transmitted between two

Nonverbal interactions between two or more

Any means of exchanging information between
two or more people

Any means of exchanging information or
feelings between two or more people

Question 2

to Ratzan, what is included in health communication? (Select all that apply.)

Health promotion

Disease prevention

Any health message

Healthcare policy

The business of health care

Question 3

What is
included in intrapersonal communication?

Exchange of information

Two or more people



Question 4

The nurse
sends an e-mail to the unit manager requesting a vacation day. The manager does
not answer the e-mail and schedules the wrong day. Has a response to the
original message occurred?

Yes; when the day was scheduled, the response

Yes; the action of not sending a reply to the
e-mail was the response.

No; this scenario required an e-mail reply as
a response.

No; the action taken has to be correct in
order for a response to occur.

Question 5

What does
the term channel mean when associated with the communication process?

The method selected to convey the message

The information or feelings to be transmitted

The aural message

The originator of the message

Question 6

How should
the nurse communicate with a toddler?

Talk to the child as an adult so as not to
baby the child.

Speak only to the parents because small
children are not capable of communicating their needs.


Use both verbal and nonverbal techniques to
adequately assess the child.

Allow the parents to communicate for the

Question 7

The nurse
frequently discusses personal, sensitive topics with clients of both genders.
How should the nurse proceed in these conversations?

Understand that females use communication to
establish independence and status.

Be assured that there is no difference
between men and women in communication.

Women are always more emotional in such
conversations than are men.

Males and females tend to communicate

Question 8The
nurse enters the client’s room and asks the client a question from the doorway.
What distance is this considered?





Question 9

What is the
denotative meaning of a word?

The meaning of the word, regardless of

The way a word is generally used by people
who share a common language

The definition of the word as listed in a
commonly referenced dictionary

The meaning of the word as derived from one’s
personal experience

Question 10

During a
customer service meeting, a nurse says, “There are many connotations to
the word customer.” What does this
statement mean?

The word is spelled differently in countries
such as England and Australia.

The word has different dictionary

The word has different meanings depending
upon personal experience.

The word is used in different ways by people
of different cultures.

Question 11

The nurse
is attempting to encourage the client to verbalize concerns. What would be an
appropriate opening statement?

“Please tell me more about your family’s
health history.”

“Where would you like to begin?”

“I’m curious to know more about your

“Why do you feel that way?”

Question 12

A client
has just been told that her breast biopsy was positive for cancer. The client
is crying when the nurse enters the room. What is the nurse’s best response?

“Why are you crying?”

“We can sit here quietly. You don’t need
to talk unless you want to.”

“I’m so sorry about your

“Everything will be okay. Treatments
today are very successful.”

Question 13

When the
nurse enters the room, the adult client is agitated and cursing. How should the
nurse respond to this situation?

Ignore the behavior and don’t speak to the

Address the client by name and state,
“You must stop behaving in this way.”

Leave the room as the client may be

Address the client by name, stating,
“You seem upset. Would you like to talk?”

14The nurse has completed giving client education regarding cardiac risk
factors to a client who is to be discharged today. At the end of the
instruction, what should the nurse say?

“Tell me everything we have talked about
during the last few minutes.”

“What do you think about what we have

“You must remember everything we have
discussed in the last few minutes. It is all very important.”

“We have just discussed risk factors for
heart disease. What questions do you have about this information?”

Question 15

The client
complains that it took the nurse 20 minutes to answer the call light. The nurse
says, “We are so busy. A nurse called in sick tonight. None of us has even
had supper.” What does this response reflect?

An honest answer to the client’s complaint

Putting the nurse’s needs above the client’s

A breach of unit confidentiality

A good excuse for why it took so long to answer
the call light

Question 16

A client
was admitted after being injured in a fight outside a bar. The nurse asks,
“Why were you in a bar?” This is an example of which barrier to
therapeutic communication?






Question 17

The nurse
is caring for a client who took a drug overdose. The client complains about
discomfort from the insertion of a nasogastric tube. The nurse says, “That
is what you get for taking those pills.” This statement is an example of
which communication barrier?

Passing judgment

Giving common advice



Question 18In
order for the healthcare provider to receive payment from Medicare, the
client’s medical record must include which documentation?

An evaluation of the quality of care

Permission from the client to use health data
in governmental research

Correct diagnosis-related group

A discussion of the pathophysiology of the
client’s major medical diagnosis

Question 19

Which type
of documentation makes the strongest use of flow sheets?

PIE charting

Focus charting

CORE charting

Source-oriented narrative record

Question 20

The nurse
is replying to a group e-mail that contains a thread of previous e-mails
regarding the topic. How should the nurse respond to this e-mail?

Include the message thread with the response.

Include all pertinent client data in the
message for clarity.

Mark the message as confidential.

Use abbreviations when possible to shorten
transmission time.

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