IG004 Walden Meddie Insurance Agency

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IG004 Walden Meddie Insurance Agency Innovative Solutions in Workplace Paper

The most and important factor is for the Rubric to be strictly followed. the rubric is a guideline, detailing the specifics that should be included in every question answered. if need be, i am reacheable for further questions

IG004: Innovative Solutions in the Workplace: Use creativity methods and techniques to develop an innovative solution to a workplace challenge. Assessment Rubric 0 Not Present 1 Needs Improvement 2 Meets Expectations 3 Exceeds Expectations Sub-Competency 1: Analyze the impacts of myths, misconceptions, and internal barriers on creativity and the interrelationships among foresight, creativity, and innovation in the workplace. Learning Objective 1.1: Identify myths and misconceptions on creativity in the workplace. Identification of myths and misconceptions on creativity in the workplace is not present. Response provides a vague or unnecessarily lengthy history and description of the workplace problem and/or does not include a clear statement of how the problem impacts the company’s bottom line. Response identifies fewer than three myths and misconceptions in the workplace concerning creativity and innovative thinking and/or they are not directly related to sustaining the problem identified. The response is not supported by academic/professional references or the ©2015 Walden University Response provides a short history and description of the workplace problem including a clear statement of how the problem impacts the company’s bottom line. Response identifies three myths and misconceptions in the workplace concerning creativity and innovative thinking that are directly related to sustaining the problem identified. The response demonstrates the same level of achievement as “2,” plus the following: Student identifies a fourth myth and misconception in the workplace concerning creativity and innovative thinking that is directly related to sustaining the problem identified. The response is supported by relevant academic/professional references. 1 0 Not Present Learning Objective 1.2: Analyze the interrelationships among the concepts of foresight, creativity, and innovation in the workplace. Analysis of the interrelationships among the concepts of foresight, creativity, and innovation in the workplace is not present. Learning Objective 1.3: Identify barriers to creativity that stymie productivity in the organization. Identification of barriers to creativity that stymie productivity in the organization is not present. 1 Needs Improvement references are not relevant. Analysis presents fewer than two examples of how the lack of foresight and/or creativity is interrelated with lack of innovation in the context of the workplace problem identified, or the examples are unclear. Response identifies fewer than three barriers that stymie creativity and limit productivity in the selected organization. Response is not in the context of the business problem identified and/or does not relate to a team approach to solving the problem. Response is not supported by academic/professional resources or the resources are not relevant. 2 Meets Expectations 3 Exceeds Expectations Analysis clearly presents two or more examples of how the lack of foresight and/or creativity is interrelated with lack of innovation in the context of the workplace problem identified. The response demonstrates the same level of achievement as “2,” plus the following: Response identifies at least three barriers that stymie creativity and limit productivity in the selected organization. The response demonstrates the same level of achievement as “2,” plus the following: Response in the context of the business problem identified and relates to a team approach to solving the problem. Analysis includes an estimate of the cost to the bottom line due to the problem. Response identifies specific skills needed by team members to remove the barriers that stymie creativity and limit productivity in the organization. Response is supported by relevant academic/professional resources. Sub-Competency 2: Apply strategies for accommodating diverse thinking styles, including the effects of culture on divergent and convergent thinking. Learning Objective 2.1: ©2015 Walden University Identification of strategies Response describes fewer Response clearly describes The response 2 Identify strategies to promote divergent thinking. 0 Not Present to promote divergent thinking is not present. 1 Needs Improvement than three strategies to be used to promote team divergent thinking, or the descriptions are unclear. Strategies are not relevant to the context of the workplace problem. Learning Objective 2.2: Develop rationales for the effectiveness of strategies to ensure divergent and convergent thinking styles can be accommodated. Rationales for the effectiveness of strategies to ensure divergent and convergent thinking styles can be accommodated are not present. Response does not provide clear and logical rationales for why identified strategies are expected to be effective in accommodating convergent and divergent thinking styles, or the response does not address all strategies. 2 Meets Expectations three strategies to be used to promote team divergent thinking. 3 Exceeds Expectations demonstrates the same level of achievement as “2,” plus the following: Strategies are relevant to context of the workplace problem. Response describes a fourth strategy to be used to promote team divergent thinking. Response provides clear and logical rationales for why identified strategies are expected to be effective in accommodating convergent and divergent thinking styles. The response demonstrates the same level of achievement as “2,” plus the following: Response provides clear and logical rationale for the fourth identified strategy being expected to be effective in accommodating convergent and divergent thinking styles. Sub-Competency 3: Apply mind mapping tools to a personal or professional problem including identification, organization, and clarification of factors that need to be addressed to solve the problem. Learning Objective 3.1: Use a mind map for determining the component parts of a complex problem that requires creative solution. ©2015 Walden University A mind map for determining the component parts of a complex problem that requires creative solution is not present. A mind map is provided that captures fewer than four branches and/or fewer than four subbranches for each branch. A mind map is provided that captures four branches with at least four sub-branches for each branch. Descriptions of each branch and sub-branch A suitable and specific description of each branch The response demonstrates the same level of achievement as “2,” plus the following: Each sub-branch captures two further sub-branches. 3 0 Not Present Learning Objective 3.2: Explain how a mind map accurately structures a complex business problem. Analysis of how well mind mapping structures a complex business problem is not present. 1 Needs Improvement lack specificity and/or are not suitable for each branch or sub-branch. Explanation does not address all component parts of the mind map or it does not address how the component parts network into a coherent specification of the problem. 2 Meets Expectations and sub-branch is provided. Response explains how the components parts of the mind map network into a coherent specification of the problem. 3 Exceeds Expectations A suitable and specific description of each new sub-branch is provided. The response demonstrates the same level of achievement as “2,” plus the following: Response includes an explanation and examples of how the mind map can facilitate effective problem solving. Sub-Competency 4: Apply the Design Thinking process (analyze problem, generate innovative ideas, evaluate ideas) to address a workspace challenge. Learning Objective 4.1: Use Design Thinking process to generate potential solutions for a business problem. Learning Objective 4.2: ©2015 Walden University Use of Design Thinking process to generate multiple potential solutions for a business problem is not present. Description of the Response demonstrates incomplete, inappropriate, or unclear use Design Thinking process to develop three possible solutions to the selected business problem, or fewer than three possible solutions are proposed. Explanations as to why each solution proposed is viable and how each addresses the entire problem are not provided or are unclear. Response vaguely Response demonstrates appropriate use of Design Thinking process to develop three possible solutions to the selected business problem. Explanations are given as to why each of the solutions proposed is viable and how each addresses the entire problem, not just part of it. Response clearly describes The response demonstrates the same level of achievement as “2,” plus the following: Response includes a fourth possible solution to the selected business problem using the Design Thinking process. An explanation is given as to why this fourth solution is viable and how it addresses the entire problem, not just part of it. The response 4 Describe the possibilities and barriers of integrating Design Thinking into a business organization’s management culture. 0 Not Present possibilities and barriers of integrating Design Thinking into a business organization’s management culture. 1 Needs Improvement describes how the Design Thinking process can be successfully integrated into the management culture of the organization and/or the description is not related to the organization in the context presented. 2 Meets Expectations how the Design Thinking process can be successfully integrated into the management culture of the organization in the context presented. 3 Exceeds Expectations demonstrates the same level of achievement as “2,” plus the following: The response offers ways to overcome the barriers described. Response describes two or more barriers that may have to be overcome when Response describes fewer integrating Design Thinking than two barriers that may into the organization’s have to be overcome when management culture. integrating Design Thinking into the organization’s management culture, or the response is vague. Sub-Competency 5: Devise protocols for testing creative solutions to business problems. Learning Objective 5.1: Describe testing protocols for multiple potential solutions to business problems. Description of testing protocols potential solutions to business problems. Testing protocol, for each of the proposed solutions, is not appropriate or vaguely described. The measures of the effectiveness of the potential solutions are not specific and/or do not address the potential solutions directly and completely. Response describes in detail a testing protocol for each of the potential solutions for the business problem identified. Response clearly describes how each testing protocol will measure the effectiveness of the potential solution. The response demonstrates the same level of achievement as “2,” plus the following: An additional testing protocol is described along with an explanation of how it will measure effectiveness of the potential solution(s). The measures identified are specific and address ©2015 Walden University 5 0 Not Present 1 Needs Improvement 2 Meets Expectations the potential solutions directly and completely. 3 Exceeds Expectations Sub-Competency 6: Examine the potential conflict that can occur between creativity and ethics in business. Learning Objective 6.1: Identify ethics issues that can occur in a particular industry. Learning Objective 6.2: Describe safeguards that can be taken to ensure ethics will not become an issue for creative solutions to business problems. Identification of ethics issues that can occur in your industry is not present. Application of ethics issues knowledge about industry to business problem solutions is not present. Response defines fewer than three ethics issues that have occurred within organization’s industry. Response defines three ethics issues that have occurred within organization’s industry. The response demonstrates the same level of achievement as “2,” plus the following: Rationales provided as to why identified issues are ethical concerns are vague or illogical. Clear and logical rationales are provided as to why identified issues are ethical concerns. Response defines a fourth ethics issue that has occurred within organization’s industry. Response is not supported by academic/professional resources or the resources are not relevant. Response vaguely describes safeguards that can be taken to ensure ethics will not become an issue for potential solutions identified, or not all three solutions were addressed. The response is supported by relevant academic/professional references. Response clearly describes safeguards that can be taken to ensure ethics will not become an issue for the three potential solutions identified. Clear and logical rationales are provided as to why identified issues are ethical concerns. Writing reflects competent use of standard edited Grammar, spelling, and mechanics reflect a high The response demonstrates the same level of achievement as “2,” plus the following: Response cites and describes examples of where these issues have occurred in the industry. PS001: Written Communication: Demonstrate graduate-level writing skills. Written Multiple major and minor Communication PS 1.1: errors in grammar, ©2015 Walden University Multiple minor errors in grammar, spelling, and/or 6 Use proper grammar, spelling, and mechanics. Written Communication PS 1.2: Organize writing to enhance clarity. 0 Not Present spelling, and/or mechanics are highly distracting and seriously impact readability. 1 Needs Improvement mechanics are distracting and negatively impact readability. Writing is poorly organized and incoherent. Introductions, transitions, and conclusions are missing or inappropriate. Writing is loosely organized. Limited use of introductions, transitions, and conclusions provides partial continuity. Written APA conventions are not Communication PS 1.3: applied. Apply APA style to written work. APA conventions for attribution of sources, structure, formatting, etc., are applied inconsistently. 2 Meets Expectations American English. Errors in grammar, spelling, and/or mechanics do not negatively impact readability. Writing is generally wellorganized. Introductions, transitions, and conclusions provide continuity and a logical progression of ideas. APA conventions for attribution of sources, structure, formatting, etc., are generally applied correctly in most instances. Sources are generally cited appropriately and accurately. 3 Exceeds Expectations level of accuracy in standard American English and enhance readability. Writing is consistently well-organized. Introductions, transitions, and conclusions are used effectively to enhance clarity, cohesion, and flow. APA conventions for attribution of sources, structure, formatting, etc., are applied correctly and consistently throughout the paper. Sources are consistently cited appropriately and accurately. PS005: Critical Thinking and Problem Solving: Use critical-thinking and problem-solving skills to analyze professional issues and inform best practice. Critical Thinking and Problem Solving PS 5.1: Analyze assumptions and fallacies. ©2015 Walden University Analysis of assumptions is missing. Response is weak in assessing the reasonableness of assumptions in a given argument. Response generally assesses the reasonableness of assumptions in a given argument. Response clearly and comprehensively assesses the reasonableness of assumptions in a given argument. Response does not adequately identify and Response identifies and discusses the implications Response provides a detailed and compelling 7 0 Not Present Critical Thinking and Problem Solving PS 5.2: Generate reasonable and appropriate assumptions. Critical Thinking and Problem Solving PS 5.3: Assess multiple perspectives and alternatives. Critical Thinking and Problem Solving PS 5.4: Use problem-solving skills. ©2015 Walden University 1 Needs Improvement discuss the implications of fallacies or logical weaknesses in a given argument. Response does not adequately present and discuss key assumptions in an original argument. 2 Meets Expectations of fallacies and/or logical weaknesses in a given argument. Assessment of multiple perspectives is missing. Response does not identify nor adequately consider multiple perspectives or alternatives. Response identifies and considers multiple perspectives and alternatives. Response justifies selection of chosen alternative relative to others. Problems and solutions are not identified. Response presents solutions, but they are ineffective in addressing the specific problem. Response presents solutions that are practical and work in addressing the specific problem. Response presents compelling supporting arguments for proposed solutions. Assumptions are missing. Response presents and discusses key assumptions in an original argument. 3 Exceeds Expectations analysis of implications of fallacies and logical weaknesses in a given argument. Response justifies the reasonableness and need for assumptions in an original argument. 8 Overview In this Assessment you will assume the role of an internal consultant, in your organization or an organization of interest to you, to demonstrate your ability to generate a viable, innovative solution to a workplace problem. Professional Skills: Written Communication and Critical Thinking and Problem Solving are assessed in this Competency. You are strongly encouraged to use the Academic Writing Expectations Checklist when completing this Assessment. This Assessment requires submission of one (1) document that includes your responses to all six parts. Save this file as IG004_firstinitial_lastname (for example, IG004_J_Smith). When you are ready to upload your completed Assessment, use the Assessment tab on the top navigation menu. Create your Internal Consultant Project by completing the six sections below. Before you begin, imagine that senior management in the organization where you work, or in an organization with which you are familiar, has asked you to take the role of an internal consultant whose job it is to use creative thinking to determine an innovative solution to a challenge in the workplace. Consider the problems and challenges that the organization is experiencing, particularly in an area that is familiar to you. For example, if you are in information technology (IT) maintenance, the problem might have to do with network reliability issues. If you are involved with a call center, the problem might relate to poor performance on an important performance metric, such as, average call handling time or customer satisfaction. You will identify the history leading up to the present alarming situation and justify why this problem is important to the organization’s bottom line. With this problem in mind, you must devise three possible solutions that are creative and viable. For example, recommending that a call center should simply be outsourced is not a viable or innovative solution. The solution should be based on use of the organization’s internal resources only. Your response to this Assessment should: • • • Reflect the criteria provided in the Rubric. Adhere to the required length. Conform to APA style guidelines. You may use Walden Writing Center’s APA Course Paper Template. This assessment has six-parts. Click each of the items below to complete this assessment. Part I: Myths, Misconceptions, and Barriers Provide a short history and description of the workplace problem, including a justification of why the problem is important to the company’s bottom line. With this workplace problem in mind, complete the following: Identify three myths and misconceptions in the workplace concerning creativity and innovative thinking that are directly related to sustaining the problem you identified. Address how the lack of foresight and/or creativity is interrelated with lack of innovation in this context. Identify at least three barriers that stymie creativity and limit productivity in the organization and make the assumption that you will be using an internal team to help solve the problem. • • • Identify three myths and misconceptions in the workplace concerning creativity and innovative thinking that are directly related to sustaining the problem you identified. Address how the lack of foresight and/or creativity is interrelated with lack of innovation in this context. Identify at least three barriers that stymie creativity and limit productivity in the organization and make the assumption that you will be using an internal team to help solve the problem. Part II: Divergent and Convergent Thinking All effective teams will feature varying thinking styles. Some will be “ideators” or developers. Others will be implementers or clarifiers. You will face the task of harnessing several different thinking styles which will produce many divergent ideas on how to solve the workplace problem. • • Devise three strategies you will use to ensure divergent and convergent thinking styles can be accommodated. Present rationales for why you think your strategies will be effective. Part III: Mind Mapping Use a mind map to create a mind map for your workplace problem. You can refer to a MindTool mind map resource, for an example. • • • • • Your mind map should be as expansive as you can make it. Your problem should branch into at least four related components and/or issues. Expand on each of these branches using as many sub-branches as needed (at least four sub-branches for each branch) to explore the complexity and connective possibilities available to each question. To create your mind map, you may use Microsoft Word or another format of your choice. However, if you are planning to use a nonstandard piece of software, be sure you can save the file in a format that you can insert into a Word document. Insert your mind maps into your Word document as an appendix. Explain how you mind map accurately structures the business problem you identified. Part IV: Design Thinking By now, you have identified an issue or problem that can be treated in some tangible way. You have some ideas that could lead to a creative solution. It is now time to consider how design thinking can be applied to real-world business problems at your organization. • • Use Design Thinking principles to reflect on your mind map and narrow your potential solutions to the three best options for future prototyping or testing. Consider the possibility of integrating Design Thinking within the organization. Identify at least three ways that Design Thinking can be integrated into your organization. Identify and three barriers for such integration. Part V: Testing Potential Solutions As you think about your three potential solutions, it becomes necessary to devise a strategy to filter them down to one preferred solution. Design Thinking requires development of a testing protocol. For example, many prototypes were developed and tested before Apple released flagship products like the iPod, iPhone and iPad. In the case of a service, Disney theme parks provide an excellent model of services that has been very thoughtfully designed and refined down to the smallest detail to maximize the customer’s experience. Many companies use Design Thinking to help redesign cumbersome procedures for streamlining customer service, reducing and eliminating unnecessary paperwork, etc. • Describe a testing protocol for each of your three potential solutions. You may design a single testing protocol for all three solutions if appropriate or a different protocol for each of the solutions if needed. Be sure to list the criteria within your testing protocol descriptions by which solutions will be measured for effectiveness. Part VI: Creativity and Ethics In the world of business, it is important to test all solutions to business problems for potential ethical issues. For example, a creative solution may be considered to be costly given a tight budget. An ethical issue could arise from taking a short-cut on product quality to meet a budget constraint or vital steps could be removed from a critical inspection process in the name of increasing productivity through reduction of labor hours. • Identify at least three major contemporary ethics issues plaguing your company’s industry and provide a perspective on how ethical your suggested problem solutions appear to be. Be sure to provide safeguards you intend to take to ensure ethics will not become an issue for any of your suggested solutions.

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